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Chat with us or call Boost Mobile Customer Care at 833-50-BOOST (833-502-6678) as soon as you realize your phone is lost or stolen. We can take measures to protect your active account balance as soon as you call in and get you up and running. Once you report to Boost Mobile Customer Care that your phone is lost or stolen, you'll have 60 days to replace your phone; otherwise, your account will automatically cancel and you'll lose any money you had left in your account.