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Find answers to all of your questions

Welcome to Your New Account Management Tools

What do I need to do before my account is moved to the new website?

How do I know if my account has moved over?

What's changes with my Family Plan?

After Your Account Is Moved Over

• Download the BoostOne app from the iOS App Store or the Google Play Store
• Log in to your account 
• Verify your voicemail access

Boost Mobile is updating our customer account management tools to better serve you. We’ve developed an improved website and app to improve your wireless experience.

The new my.boostmobile.com website gives you an overview of your account in your new Dashboard, lets you see your payment and order history, and allows you to track your data and Boostcoin bill credits.

The BoostOne app gives you the opportunity to earn FREE wireless service, gives you access to local deals, and provides a streamlined account management experience. You can download the app in either the iOS App Store or the Google Play Store. Find more information about BoostOne and Boostcoin.

After your account is moved to the new my.boostmobile.com website, you won’t be able to log in to boostmobile.com. If you try to log in to the website, you’ll get a message letting you know to log in at my.boostmobile.com to access your account information.

Yes. The BoostOne app will replace the My Boost app. Download the BoostOne app for easy account management, to get access to BoostOne exclusive discounts and deals, and to earn Boostcoin bill credits off your wireless bill each month. You can download the app in either the iOS App Store or the Google Play Store.

More information about the BoostOne app and benefits. 

Your existing PIN is not your password for the new site. 

After your account was moved, we sent you an email with a temporary code to login to my.boostmobile.com. If you didn’t receive the email with the temporary code, go to my.boostmobile.com or open the BoostOne app and and click Sign In / Log In. Follow the steps below to access your account: 

• Enter your phone number and click Continue.
• Click Forgot Password.
• You’ll receive a text message with a temporary code.
• Use the temporary code to access your account.
• You'll be prompted to change your password.

If your account is suspended, you will not be able to receive a text with the temporary code. If you have an email address on file before your account is moved over and you can follow the steps logging in with your email to receive the temporary code via email.

Boost Mobile offers two ways to manage your voicemail. You can dial in to your voicemail box to listen to your messages or you can view them on-screen and manage messages using the Visual Voicemail app. 

With Visual Voicemail, your contacts display as you have them in your phone so you know at a glance who’s leaving the message. You can make notes on messages, save them directly to your phone, and even reply to the sender via text message. 

For help setting up your voicemail, click one of the links below: 

• Visual Voicemail 
• Traditional Voicemail

Note: The messages you had in your Visual Voicemail Inbox will move to the Archive folder in the new version. 

You can view your bill in the BoostOne app. After you login, tap the My Account icon .

In the next tile, you’ll also see the total Boostcoin you’ve earned and how much you are eligible to redeem as a bill credit. Tap Redeem Now to redeem earned Boostcoin as a credit to your monthly payment.

More information on managing your payments.

When you log in to my.boostmobile.com, you’ll go directly to your new Dashboard. Here you can find:

• Your payment amount due

• Your payment settings

• Your payment history

• Your plan details

• Your data usage information

You can pay for your Boost Mobile service using AutoPay, by making a payment online or in the app, or by calling 833-50-BOOST (833-502-6678) and using any of the following payment methods:

• A debit or credit card (Visa, MasterCard, American Express, or Discover) 
• A Boost Mobile Replenishment Card or a PIN voucher 
• PayPal 
• Cash (at a Boost Mobile location)

If you want to use your bank account to pay your bill, you can use the PayPal option and have funds withdrawn from your account each billing cycle.

If you want the easiest payment option, sign up for AutoPay. Your payment will automatically be charged to the payment method of your choice each month. Once you set it up, it stays in effect until you remove it.

If you prefer to pay your bill online, you can do so from your Dashboard. Click the three lines in the upper right corner and select Make A Payment. You’ll be prompted to log in with your phone number or email address. Once you log in, you’ll be brought to the payment screen. Your payment amount will automatically populate (you can change it if you want to pay a different amount) along with the payment method you have on file.

With your upgraded account tools, you’ll notice some changes in how you manage your account. All numbers will still be on one account under one account holder and we’re working to make management as easy as possible. Find more information about changes to your Family Plan.

If you’re looking to leave the Family Plan, call Boost Mobile Customer Care at 833-50-BOOST (833-502-6678) to move to your own account.

• Download the BoostOne app from the iOS App Store or the Google Play Store
• Support Home
• BoostOne App
• Troubleshooting 
• Account Management 
• Plans & Features 
• Phones

After signing into your account, find “My Boost Profile” under My Boost to verify or update your information.

To make sure your account is moved over smoothly and you get the notifications, log in to your account on www.boostmobile.com and verify or update your mailing address and email address.

We'll send you an email and an SMS before we move your account. If you try logging into your account on boostmobile.com after your account has been moved to my.boostmobile.com, you’ll receive an error message letting you know your account has been moved over to the new Boost website.