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Welcome to Your New Account Management Tools




After Your Account Is Moved Over

Checklist

Why do I have a new Boost Mobile homepage?

Boost Mobile is updating our customer account management tools to better serve you. We’ve developed an improved website and app to improve your wireless experience.

The new my.boostmobile.com website gives you an overview of your account in your new Dashboard, lets you see your payment and order history, and allows you to track your data and Boostcoin bill credits.

The BoostOne app gives you the opportunity to earn FREE wireless service, gives you access to local deals, and provides a streamlined account management experience. You can download the app in either the iOS App Store or the Google Play Store. Find more information about BoostOne and Boostcoin here

Can I still login to the old boostmobile.com website?

After your account is moved to the new my.boostmobile.com website, you won’t be able to login to boostmobile.com. If you try to login to the website, you’ll get a message letting you know to login at my.boostmobile.com to access your account information.

Do I need to download a new app?

Yes. The BoostOne app will replace the My Boost app. Download the BoostOne app for easy account management, to get access to BoostOne exclusive discounts and deals, and to earn Boostcoin bill credits off your wireless bill each month. You can download the app in either the iOS App Store or the Google Play Store.

More information about the BoostOne app and benefits can be found here

How do I login to the new site?

Your existing PIN is not your password for the new site. 

After your account was moved, we sent you an email with a temporary code to login to my.boostmobile.com. If you didn’t recieve the email with the temporary code, go to my.boostmobile.com or open the BoostOne app and and click Sign In / Log In. Follow the steps below to access your account: 

  • Enter your phone number and click Continue.
  • Click Forgot Password.
  • You’ll receive a text message with a temporary code.
  • Use the temporary code to access your account.
  • You'll be prompted to change your password.

How do I access my voicemail?

You may have to set up your voicemail access again. If so, you'll set up a new greeting and a new PIN to access your messages. This voicemail PIN can be the same as your previous voicemail PIN if you want.

Once you’re migrated over, any existing voicemails in your mailbox will be permanently deleted. 

  • iPhone users can find details on saving voicemail messages here.
  • Android users who use the DISH visual voicemail app can save messages by selecting the message and tapping Move to save the message to your phone. 
  • If your phone doesn't support visual voicemail, Android devices have different options based on the manufacture and make of your phone. The Google Play store also has third-party apps that can help you save voicemails.

Note: Boost Mobile does not recommend or endorse any third-party apps.

To setup your voicemail:

1. Open the phone keypad on your phonepassword.

2. Press and hold the 1 key on the phone to access voicemail.

If holding 1 does not work try dialing 1-805-637-7249. Enter your 10-digit phone number and while the voicemail greeting is playing, select the star key * and enter the password.

3. The default password is the last 4 digits of your phone number. If that doesn't work, try the last 7 digits of your phone number.

4. Once you’re in the voicemail system, press 5 to enter the password security section then 1 to reset the password to an easy to remember 4 digit minimum password and save the changes.

5. If you want to disable the voicemail password, you can do so by pressing 5 to enter the security and password section and then pressing 2 to disable the password.

For more information on voicemail, click here.

Where do I see my bill?

You can view your bill in the BoostOne app. After you login, tap the My Account icon .

In the next tile, you’ll also see the total Boostcoin you’ve earned and how much you are eligible to redeem as a bill credit. Tap Redeem Now to redeem earned Boostcoin as a credit to your monthly payment.

You can find more information on managing your payments here.

Where can I find my account information?

If you want the easiest payment option, sign up for AutoPay. Your payment will automatically be charged to the payment method of your choice each month. Once you set it up, it stays in effect until you remove it.

If you prefer to pay your bill online, you can do so from your Dashboard. Click the three lines in the upper right corner and select Make A Payment. You’ll be prompted to login with your phone number or email address. Once you login, you’ll be brought to the payment screen. Your payment amount will automatically populate (you can change it if you want to pay a different amount) along with the payment method you have on file.

How do I pay my bill?

When you login to my.boostmobile.com, you’ll go directly to your new Dashboard. Here you can find:

  • Your payment amount due

  • Your payment settings

  • Your payment history

  • Your plan details

  • Your data usage information

Useful Links

What do I need to do before my account is moved to the new website?

After signing into your account, find “My Boost Profile” under My Boost to verify or update your information.

To make sure your account is moved over smoothly and you get the notifications, login to your account on www.boostmobile.com  and verify or update your mailing address and email address.

How do I know if my account has been moved?

We'll send you an email and an SMS before we move your account. If you try logging into your account on boostmobile.com after your account has been moved to my.boostmobile.com, you’ll receive an error message letting you know your account has been moved over to the new Boost website. 

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