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Bringing Your Phone to Boost


Is my phone compatible with Boost?

Most popular, unlocked GSM phones can be activated on our network.


Why isn't my phone compatible?

Due to internal hardware differences, a phone designed for one network is not necessarily compatible with another. If you need a new phone, visit your nearest Boost Mobile store. Note that available plans for new devices differ from the bring-your-own-device plans.


Can I purchase a compatible phone from a retail store?

Many unlocked devices offered in retail stores are compatible with Boost.


Can I purchase a used phone to bring to Boost?

Please use caution when purchasing a used phone from an unknown source, as there is no guarantee that it is unlocked or not lost/stolen. Locked or previously lost/stolen phones are not compatible with Boost.


How do I unlock my phone?

Contact your old carrier to unlock your phone. You will need to resolve any financial obligations with your old carrier before they are able to unlock your phone.


Sprint customers, call 1-888-211-4727

Verizon customers, call 1-800-922-0204

T-Mobile customers, call 1-800-937-8997

AT&T customers, call 1-800-331-0500


Do I need a Boost Mobile SIM card?

You need a Boost Mobile SIM card to allow your phone to access our network when you bring your phone from another carrier. You can buy a Boost Mobile SIM Kit at your nearest Boost store.


What is a SIM card?

A SIM (Subscriber Identification Module) card is a specially programmed microchip that stores network identification data only. No personal information is stored in these SIMs. It identifies the user to the network.


Will all features still work on my phone?

Some features may vary based on device and/or original phone carrier. Not all plan services or device features may be available including International Roaming, Mobile Hotspot, MMS (multi-media text messages), some browsers, some Boost Mobile products, or eCare (native account management applications). For Apple phones, domestic roaming may not be available.


What should I do if I have a hardware problem with my phone?

Please refer to your manufacturer’s warranty terms and conditions. If you have an AppleCare agreement, please refer to the terms and conditions of your agreement.


What happens to my AppleCare if I bring my iPhone?

AppleCare moves with your phone. Your AppleCare agreement should remain active if you bring your phone.

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