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Troubleshoot Your Device




First steps

No matter what the issue is, ensure that these things are done first. Most issues fall into one of these categories and can be resolved quickly by following these steps.

1. Make sure your account is active

Check your Dashboard on the BoostOne app or in My Account on the web for any past due payments. If your service is Interrupted for non-payment, your Dashboard will have a Line Suspended indicator under the My Line section.

2. Restart your device.

Most issues can be resolved with a device restart. Turn off your device for at least 2 minutes, then turn it back on.

3. Ensure your device has the most up-to-date software.

If a newer version of the software is available, download and install the update.

On Android devices: Go to Settings and tap System update. Tap Software Update and Check for updates. For more details on updating your Android software, go here

On iPhones: Go to Settings then General. Tap Software Update to check for updates. For more details on updating your iPhone software go here

After you’ve installed the update, repeat the process to check for a software update in case additional updated software versions are available.

Advanced troubleshooting

If you’ve completed these steps and still experience issues, choose a category for common issues below:

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