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Return Policy




 

Boost Mobile devices purchased through my.boostmobile.com may be returned within 14 days of purchase, subject to the policies, terms and procedures listed in this Return Policy (“Policy”). Approved returns will receive a refund of the purchase price (excluding charges incurred for wireless service). Terms of this Policy are subject to change. This Policy applies only to Boost Mobile wireless products purchased from my.boostmobile.com.

 
Return Requirements

Devices must be returned in like-new condition (e.g. no cracks, scratches, liquid damage, or other damage). Handset returns must include original packaging with all original kit components, such as the following (contents may vary):

  •  Wireless device (e.g., handset, mobile broadband device, etc.)
  • Activation Card (if applicable)
  • All Accessories
  • Charger
  • SIM Card (if applicable)
  • Battery
  • Documentation (e.g., manuals, activation guides, etc.)
 
Return Instructions for Orders Placed Online

Call Boost Mobile Returns at 1-833-50-BOOST (833-502-6678) to obtain a valid Return Authorization Number to be referenced for your return. Boost Mobile Returns will only handle requests with Return Authorization Numbers. Write the Return Authorization Number on: the original packing slip, and; on ALL sides of the box used to return ship the device. Ship the device and all original package contents to the following address:

 

Ingram Micro Inc / Boost Mobile

1451 AllPoints Court Suite 2

Plainfield, IN 46168

 

Note

1. We recommend that you use a pre-paid shipping service (i.e. no CODs) that provides a tracking system (for example, FedEx, UPS or Certified Mail through the U.S. Postal Service).

2. This address is ONLY intended for product returns. No written correspondence should be sent to this address. 

3. Boost Mobile will not accept packages that arrive “postage due.”

4. Boost Mobile is not responsible for lost or mishandled packages.

 
Other Conditions

Products returned that do not comply with this Policy, including products returned more than 14 days after purchase, will not qualify for a refund and may be shipped back to you at your expense. Please refer to the warranty provided with your product for instructions if your product is subject to a manufacturer’s warranty and you wish to make a claim under that warranty.

 

NO EXCHANGES

Boost Mobile does not exchange products purchased through boostmobile.com. If an exchange is necessary, products should be returned for a refund first, in accordance with this Policy. Afterwards, a new product may be purchased through my.boostmobile.com. Please allow up to eight weeks to receive your credit card refund. Your refund will be applied to the credit card account that your purchase was initially charged.

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