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Voicemail Support

Boost Mobile offers two ways to manage your voicemail. You can dial in to your voicemail box to listen to your messages or you can view them on-screen and manage messages using the Visual Voicemail app. 

With Visual Voicemail, your contacts display as you have them in your phone so you know at a glance who’s leaving the message. You can make notes on messages, save them directly to your phone, and even reply to the sender via text message. 

For help setting up your voicemail, click one of the links below:

How to Set Up Visual Voicemail


If you’ve never used Visual Voicemail, download the Dish Visual Voicemail app voicemail icon from the Google Play Store. Open the app and follow the on-screen instructions to complete your setup.

If you currently have Visual Voicemail on your Android phone, open the Visual Voicemail app on your phone. You’ll receive an in-app notification with a link to upgrade to the latest version.

Note: the messages you had in your Inbox will move to the Archive folder in the new version.


To set up Visual Voicemail on your iPhone, open your phone app phone icon. Press the Voicemail icon voicemail icon and select Set Up Now. You’ll be prompted to create a voicemail password and to choose a greeting.

How to Set Up Traditional Voicemail

To set up your voicemail for the first time, follow these steps:

  1. Press and hold 1 on your keypad.
  2. Select your language preference (English or Spanish) when prompted.
  3. Create a 7 to 14-digit password.
  4. Select your preferred greeting. You can select a standard greeting with your phone number advising callers you’re not available, record your name to use in a standard greeting, or record a personal greeting.
  5. Once set, you’ll hear a confirmation message that your setup was successful.

You must set up voicemail within 60 days of activation. If you haven't set it up within the first 60 days, please call 833-50-BOOST (833-502-6678) for help completing your initial setup.

Checking your voicemail messages

To access your voicemail:

  • Press and hold the 1 key on your keypad and enter your password when prompted.
  • Dial 1-970-371-9276 from any phone to access the voicemail system. Press # and enter your phone number and password when prompted to locate your mailbox and review your messages. 
  • When you receive a voicemail, newer phones will get a notification in the pulldown bar you can tap to dial into your voicemail. You’ll be prompted for your password to check your messages. 

Unplayed messages will remain in your mailbox for 30 days.

How to manage your voicemail messages

  • Press 7 to delete the message.
  • Press 9 to save the message for up to 60 days.
  • Press 4 to replay the message.
  • Press 5 for Envelope, which gives you the date and time the message was received and the length of the message.
  • Press 6 to send a copy of the message to another number.
  • Press star * to cancel the review of the message.

Resetting your voicemail password

Changing or resetting your password does not delete your messages, greetings, or settings.

  1. Open the phone keypad on your device and then press and hold the 1 key to access voicemail.
  2. Use your current password to access the voicemail menu.
    • Press 4 to change your personal options.
    • Press 2 to change administrative options.
    • Press 1 to establish or change the password.
    • Enter a new 7 to 14-digit password and press #.

If you forget your password or your password is not working, please call 833-50-BOOST (833-502-6678) or chat with us

Resetting your voicemail greeting

After logging into your voicemail box:

  • Press 4 to access the Personal Options menu.
  • Press 1 to change your personal greeting. You can select a standard greeting that uses your phone number or recorded name to advise callers you’re unavailable or record a personal greeting.
  • Press 2 to record an extended absence greeting. This allows you to record a personalized greeting for callers to hear while you’re away for an extended time and may not be able to answer calls.
  • Press 3 to record your name for use in one of the standard greetings.

Deleted message recovery feature

The deleted message recovery feature allows you to review messages you‘ve previously erased during your current mailbox session.

  • Press star * from any menu to return to the previous menu until you reach the main menu.
  • Press 1-9 to review the messages you deleted.
  • You can use any of the available message review options.

If you erase a message from the erase message queue, it is permanently removed from your voicemail mailbox and will be deleted with all erased messages when you exit your mailbox. 


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