Outage Statement

May 8, 2023

The investigation into the extent of the cybersecurity incident that occurred in late February is now substantially complete. We have determined that our customer databases were not accessed in this incident. 

We have restored the systems affected by the incident. Our websites, customer care functions, self-service applications, and payment systems are operational and have been since March. Our customer care operations are up and running, and service times have normalized. 

We apologize for the inconvenience to our customers and appreciate their patience while we worked to restore systems and return our customer care operations to normal. 

Data security is extremely important to us. Our team, including third-party cybersecurity experts, has been working to enhance our cyber defenses and overall security posture. We have upgraded our endpoint detection and response system, and we have taken other measures to further secure our data and systems. We have also refined and will continuously improve our business continuity and system restoration processes.

We want to thank our customers, employees, partners, suppliers, and vendors for their support, patience and understanding.