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Todo Mexico PLUS




 

What is included in Todo Mexico PLUS?

Todo Mexico PLUS allows you to use services while roaming in Mexico including receiving calls, making calls to destinations in Mexico and back to the U.S. and using the Internet, including:

  • Unlimited calling to landlines and mobile phones in Mexico
  • Unlimited calling to landlines and mobile phones in the U.S. and Mexico while roaming in Mexico
  • Unlimited calling to landlines and mobile phones in Canada (excludes Northern Territories – 867)
  • Unlimited texting to Mexico (SMS only)
  • Unlimited texting to the U.S. and Mexico (SMS only) while roaming in Mexico
  • Up to 8GB of data when in Mexico

 

What is Mexico roaming?

You are able to use services while roaming in Mexico including receiving calls, making calls to destinations in Mexico and back to the U.S. and using the Internet.

 

Is Todo Mexico PLUS available to all Boost customers?

Todo Mexico PLUS can be added to any eligible Boost monthly plan for $5/mo. Todo Mexico PLUS also is included at no additional cost with the $60 Unlimited PLUS plan on our Boost Transformed Data Network, to activate on the Boost Transformed Data Network, you must purchase a SIM Kit online.

 

How do I sign up for Todo Mexico PLUS?

The $5 Todo Mexico PLUS add-on is available for any eligible Boost Monthly plan. Sign up for the add-on or upgrade your plan via My Boost or through your local authorized dealer.

 

Important Note

Adding Todo Mexico PLUS will increase the TOTAL cost of your monthly payment amount (monthly plan cost + add-on cost). Also, this is a recurring plan add-on; it will remain attached to your monthly plan and account until you remove it.

 

How and when do I need to pay for the add-on?

The $5 Todo Mexico PLUS add-on is a recurring monthly plan add-on, with the add-on cost being added to the total amount due for your monthly plan services. The new total plan cost must be paid at the same time you pay for your monthly plan services and is due on your existing monthly payment due date. If your account balance cannot cover both the cost of your monthly plan services AND the $5 Todo Mexico PLUS add-on (or any other recurring plan add-ons, if any), by your monthly payment due date, all of your services will be interrupted until sufficient funds to cover the total costs of your plan cost and additional services, if any, are added to your Account.

 

Is the Todo Mexico PLUS Add-on a recurring or one-time charge?

The Todo Mexico PLUS add-on is a recurring charge and you will automatically be charged each month until you remove it.

 

Will the countries and destinations included with Todo Mexico PLUS change?

The costs for international calling rates change often and may be subject to factors beyond our control, including market demand and conditions. Although Boost has no immediate plans to change the included countries and destinations currently offered with its $5 Todo Mexico PLUS add-on, we reserve the right to change the features and rates, including available countries, international cities and per minute rates, without prior notice.

 

What countries can I call or text while roaming in Mexico?

You can make calls to the U.S. and to destinations in Mexico. You can receive SMS messages and send SMS messages to the U.S. and Mexico at no additional charge.

 

How will I know I’m roaming?

When you are roaming, your device will indicate that you are not in your home network. The symbol for roaming is the same for all devices – a triangle symbol next to the signal strength icon on the top of your device.

 

Who provides cellular coverage for Boost in Mexico?

Boost roaming coverage in Mexico is provided by Telefonica.

 

What if I don’t want to roam. Can I disable it?

Yes, you will find an option under the device settings on your phone where you can disable roaming.

 

What do I have to dial to call out from Mexico back to the US?

To call someone in the U.S. while you are roaming in Mexico dial +1 (XXX) XXX-XXXX.

 

How do I call or text a mobile number or landline in Mexico?

Effective August 3, 2020 to dial a mobile or landline number in Mexico, you no longer need to put a “1” after the Mexico country code “52.” For example: 011+52+10-digit number. If a “1” is included, your call will not be completed. Update your contacts by removing the “1” after the “52” country code.

 

If someone is on a Mexico-based landline or mobile phone, how do they call my Boost phone?

An individual calling from a Mexico-based landline/mobile phone can call your Boost phone by dialing 001 (XXX) XXX-XXXX, regardless if you are in Mexico or the US.

 

If I am in a U.S./Mexico border city will my device pick up both the Boost and Telefonica networks?

Your phone will try to operate on the network with the best signal and in some areas very close to the border it is possible that the handset will connect to the network in Mexico while you are in the U.S. The device will indicate on the home screen that it is on the Movistar network if this occurs. It is advised that when you are in the U.S. and this occurs that you modify your settings to ensure you are operating on the preferred network.

 

Can I call Emergency Services in Mexico?

Yes, you can call local Mexico Emergency Services (066) while traveling in Mexico. You will receive emergency service in Spanish at your Mexico location. Emergency service calls will not incur any access fee or roaming charges.

 

What happens if I use all of my Mexico Roaming data

If you use your data allotment you will no longer be able access the internet. Even if you run out of data during a visit to Mexico, you will still be able to make calls.

 

Important facts related to Todo Mexico PLUS
  • Primary usage must occur in the United States. Calls, texts or data roaming while in Mexico cannot exceed 50% of total usage or service may be terminated.
  • Mexico roaming coverage and service is not available everywhere.Mexico roaming is only available on compatible LTE/GSM devices.
  • Data speeds are dependent on the Telefonica data network.

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